STEP 1: Lodge Complaint with Branch Desk / Manager
Customer → Branch Desk / Manager Mode: Visit Branch / Phone / Email / Written Application / Website / Branch Contact Number
| Detail | Contact Person | Address | Contact No | Email ID | Working Hours |
| Customer Care | Customer Service | Head Office “Nagarik Sadan”, Chhipwad, Sankheda,District Chhotaudepur, Gujarat 391145 | (02665)243123,243238 | sankheda.nagarik@snsbank.in | Monday to Saturday (Except 2nd & 4th Saturday) 10.30AM to 5.00PM |
| Complaint Department- Officer | Mr. Sanjay Kacchiya | Head Office “Nagarik Sadan”, Chhipwad, Sankheda,District Chhotaudepur, Gujarat 391145 | (02665)243123,243238 9825597571 | sankheda.nagarik@snsbank.in | Monday to Saturday (Except 2nd & 4th Saturday) 10.30AM to 5.00PM |
| Officer | Mr. Jayesh Trivedi | Branch, B-14 Surya Nagar Society, Waghodia Road, Vadodara 390019. | 9537844458, 9714521904 | sankheda.nagarik@snsbank.in | Monday to Saturday (Except 2nd & 4th Saturday) 10.30AM to 5.00PM |
| IT Officer | Mr Mahesh Patel | Branch, B-14 Surya Nagar Society, Waghodia Road, Vadodara 390019. | 9737570990, 9714521904 | sankheda.nagarik@snsbank.in | Monday to Saturday (Except 2nd & 4th Saturday) 10.30AM to 5.00PM |
| Principal Nodal Officer | Mr. Dipak Trivedi | Head Office “Nagarik Sadan”, Chhipwad, Sankheda,District Chhotaudepur, Gujarat 391145 | (02665)243238,243123, 9825537434 | sankheda.nagarik@snsbank.in | Monday to Saturday (Except 2nd & 4th Saturday) 10.30AM to 5.00PM |
Turnaround Time (TAT): Within 10 working days If Resolved → CLOSED If Not Resolved / Not Satisfied → Go to Step 2
STEP 2: Escalation to Nodal Officer (Head Office)
Customer → Principal Nodal Officer / Grievance Redressal Officer
Name: Mr. Asgari N.Saherwala (C E O)
Mobile: 9824604152 | Landline: 02672-251435
Email: ceo@tgucbl.bank.in
Mode: Email / Letter / Website Complaint Portal
TAT: Within 5 working days
If Resolved → CLOSED
If Not Resolved / Not Satisfied → Go to Step 3
STEP 3: RBI’s Integrated Ombudsman Scheme (IORBS)
Customer → RBI Ombudsman Mode:
Portal: https://cms.rbi.org.in
Email: CRPC@rbi.org.in
Toll-free: 14448
Ombudsman Decision → FINAL
